Terms and Conditions
These general terms and conditions (hereinafter referred to as: Terms and Conditions) apply to all purchases, contracts, deliveries and other services agreed between the customer and OGER Holding BV (hereinafter referred to as: OGÉR).
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General
1. These general terms and conditions (hereinafter referred to as: Terms and Conditions) apply to all purchases, contracts, deliveries and other services agreed between the customer and OGER Holding BV (hereinafter referred to as: OGÉR).
2. By making a purchase the customer agrees to be bound by these terms and conditions.
3. Unless OGÉR expressly agrees to this in writing, the customer's general terms and conditions do not apply.
4. OGÉR reserves the right to make changes to its website and/or these Terms at its sole discretion, without prior notice to the customer. OGÉR can do this based on its policy for updating and improving the website. Changes made by OGÉR do not affect orders already placed.
Conclude a contract
1. A contract is concluded when the order has been confirmed by OGÉR by e-mail to the e-mail address provided by the customer. Before this confirmation has been sent, OGÉR has the right to refuse an order or to subject it to special conditions, stating the reasons. If OGÉR is unable to clearly determine the customer's permanent or temporary address, a purchase cannot be accepted. OGÉR confirms the customer's purchase by email or purchase receipt.
2. Online purchases that are interrupted for any reason technically or otherwise before payment instructions are completed will be incomplete even when the customer has received confirmation. Such a purchase will therefore not be delivered. However, OGÉR will attempt to contact the customer to complete payment instructions so that an order can still be completed and delivery can take place.
3. OGÉR items are intended for individuals and may not be sold to professional parties.
4. Only persons aged 18 and over with a permanent home address can make a purchase at OGÉR.
Prices and costs
1. The contract price is the price published at the time of purchase from OGÉR. The prices of items are stated in euros and include VAT.
2. The prices stated at OGÉR do not include delivery costs.
3. OGÉR is not liable for (obvious) mistakes or (programming) errors with regard to the prices and/or descriptions it uses on its website. In these circumstances, OGÉR has the right to cancel the placed order or part thereof. In that case, OGÉR will only refund the amount paid by the customer (or part thereof) and is not liable for any damage suffered by the customer.
Execution of purchases and delivery
1. OGÉR will process the purchase of items with the utmost care.
2. Items will be delivered to the address the customer has provided to OGÉR.
3. OGÉR will ship accepted orders as soon as possible in the order in which they were received.
4. The delivery time stated on the OGÉR Online Store is only an estimate. OGÉR will not be liable in any way for any loss, damage, costs and/or expenses arising from failure to deliver according to the delivery or dispatch dates provided, and there will be no right to compensation if actual delivery takes longer.
Customs, duties and taxes
1. The customer is responsible for ensuring that the item can be legally imported into the destination country. For international sales, the recipient is the importer of record who must comply with the laws and regulations of the destination country. The customer is aware that the destination country may be subject to import taxes, customs duties and duties for purchases shipped to countries outside the European Union. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches its destination country. Additional costs for customs clearance are borne by the recipient. OGÉR has no control over these costs and cannot predict how much they will amount to.
2. To avoid the customer being confronted with unexpected costs, OGÉR advises the customer to contact the local customs office and inquire about the current costs before placing an order.
Right to return items ('right of withdrawal')
1. The customer has the right to cancel the purchase agreement regarding an item purchased online without giving reasons within fourteen (14) days after delivery of the item, or in the case of an order for multiple items, the day on which the customer received the last item in in the event that multiple items have been ordered in the same order and have been delivered separately. This right also applies to items that have been discounted. This right expressly does not apply to custom-made and/or modified items. Returns will result in the purchase of that item being canceled and the customer receiving a refund of the amount he has already paid OGÉR for that or those item(s).
2. To exercise the right of withdrawal, the customer must inform OGÉR of the decision to withdraw from the contract by an unequivocal statement (e.g. in writing by post or e-mail). The customer can also use the attached model withdrawal form and/or our digital returns form , but is not obliged to do so. To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal to OGÉR before the withdrawal period of fourteen (14) days after delivery of the item has expired. The customer can also complete the model withdrawal form or another clearly formulated statement electronically and send it to service@oger.nl. If the customer makes use of this option, OGÉR will immediately send the customer confirmation of receipt of the revocation on a durable data carrier (for example by e-mail).
3. The customer can also return or exchange an item in an OGÉR store. It is not possible to receive a cash refund for items returned to the store.
4. Items returned to OGÉR after the stated 14-day period will not be refunded.
5. OGÉR has the right to charge the customer for the reduction in value of a returned item in the event of damage or if the customer has not complied with the instructions for returning the item.
6. Products that are not suitable for return (perfumes and underwear) cannot be returned for reasons of health protection or hygiene. This also applies to items whose seal has been broken after delivery;
Wrong delivery
If OGÉR delivers an item that does not correspond to the item ordered, or if the item is damaged or defective, the customer must inform OGÉR in writing as soon as possible within 48 hours by email to service@oger. NL. OGÉR will reimburse the purchase price plus any delivery costs.
Force majeur
1. OGÉR shall not be liable to the customer and shall not be in breach of contract by any delay in performance or failure to perform any of its obligations in relation to items arising from any cause beyond OGÉR's reasonable control.
2. If OGÉR is unable to perform its obligations under the contract due to any cause beyond its reasonable control, OGER will notify the customer of this fact in writing as soon as possible after discovery.
3. In the event of incapacity that prevents OGÉR from fulfilling its obligations under the contract, with a minimum term of two months, the customer or OGÉR may terminate the contract in writing without mutual liability.
Complaints
1. If a customer wishes to exchange or return an item, they must follow the instructions provided on the Returns Policy page of this website.
2. Other questions, comments or complaints regarding a purchase, payment or delivery must be sent in writing to the following email address: service@oger.nl.
3. The e-mail message must state the name of the customer, the e-mail address that corresponds to the one in OGÉR's administration, the order number stated in the e-mail or receipt number on the purchase receipt and the item number.
Payment
1. The customer can pay with credit card, iDeal, Paypal and Klarna or cash (up to 10,000 euros) in the physical store. For cash payments above the stated amount, the customer must identify himself in the context of the Money Laundering and Terrorism Financing (Prevention) Act (Wwft). OGÉR gift vouchers cannot be exchanged for cash.
2. All payments must be in accordance with the instructions stated on the pages of the OGÉR Online Store.
Privacy
1. By making a purchase, the customer grants OGÉR the right to use his personal data where necessary. This data will be kept only to the extent necessary to achieve the purposes for which the data is obtained and processed by OGÉR, i.e. the execution of the contract, for marketing purposes and for maintaining contact with the customer.
2. The full text of OGÉR's privacy policy can be found on our Privacy and Cookies page .
Differences
OGÉR cannot guarantee that the colors of the items are exactly the same as the colors seen on the customer's computer screen. This may be caused by the display settings on the customer's computer.
Company Information
OGER Holding BV can be reached by telephone at +31 (0) 299 471151 or by e-mail at service@oger.nl .
Headquarters:
Kwadijkerkoogweg 23
1442 LA, Purmerend
Registered with the Chamber of Commerce in Amsterdam under number 3644040
VAT number: NL007477776B01
